Privacy Notice

At EUR Service (BD) Ltd., we are committed to maintaining the trust and confidence of our customers, partners, and website visitors. This Privacy Notice explains how we handle your personal data when you use our logistics services, interact with our platforms, or communicate with our global network.

EUR Service (BD) Ltd., headquartered in Dhaka, Bangladesh, acts as the primary data controller for the information processed under this notice. Where we operate through joint ventures or regional offices (such as Pakistan, Cambodia, or Indonesia), local entities may act as joint controllers.

To facilitate international freight forwarding and customs brokerage, we collect the following categories of data:

• Contact Information: Names, job titles, business email addresses, and phone numbers.
• Commercial Documentation: Details included in Commercial Invoices, Packing Lists, Bills of Lading, and Air Waybills which may occasionally contain personal names (e.g., sole traders).
• Compliance Data: Information required for customs clearance, security screening, and regulatory compliance (e.g., passport copies for personal effects shipping).
• Digital Interactions: IP addresses, browser types, and usage data when you visit our website or use our tracking portal.

We process your data strictly to execute our core logistics operations:

• Fulfilling freight forwarding, warehousing, and transportation contracts.
• Executing customs brokerage and adhering to national/international trade laws.
• Providing shipment visibility and milestone updates.
• Processing invoicing, payments, and financial auditing.

Global logistics inherently requires the international transfer of data. We may share your information with:

• Carriers & Airlines: To secure capacity and execute physical movement.
• Customs Authorities: Both at origin and destination for legal cargo clearance.
• Overseas Agents: Trusted partners within our network to handle destination services.

We ensure that all cross-border data transfers comply with applicable local and international data protection laws, utilizing standard contractual clauses where necessary.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, customs, or reporting requirements. Standard shipping documentation is generally retained in accordance with Bangladesh customs and financial regulatory timeframes.

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to our legal obligations to retain shipping records).
• Object to or restrict the processing of your data.